Fruit squash discount 999 call prompts police warning
A shopper called 999 to complain about two bottles of fruit squash, prompting a warning from police about wasting staff time. The woman rang Northumbria Police to say Morrisons supermarket had not applied the correct amount of discount.
She told the call-handler she had not been able to get through on the store's customer service line. Ch Supt Neil Hutchison said such calls might seem "harmless and even funny" but create a "huge demand" on staff.
It was "completely unacceptable" to call 999 and waste the time of call-handlers who "could otherwise be busy dealing with genuine emergencies", he said. In the call, released by the force on Twitter, the caller can be heard complaining she had tried to get through to the supermarket but "they just keep hanging up".
Vocabulary:
1.Squash = a drink made from fruit juice, water, and sugar or sweetener
2.Call-handler = a person who manages inbound or outbound telephone calls
3.Harmless = not able or likely to cause harm.
Questions:
1.Why did the shopper called 999?
2.For what reason such calls create a huge demand on staff?
3.What did the caller tell the call-handler?
4.What kind of emergency that could prompt you to call the emergency hotline? What is the number?
5.Have you to call the emergency hotline? What is the number?
